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ORDERING Online from Restore |
| How do I place an order with RestoreMustangs.com? Our online store is open 24 a day, 7 days a week. Just add parts to your shopping cart and follow the easy to use directions to check out. What if I need to change my order or cancel it? CLICK HERE TO SEND EMAIL! or call us at 858 836-0136 and we will be happy to change or cancel your order for any reason. Please note, returns are subject to a 20% restocking fee, except in the case of product defect, or where the error was ours. Will I receive confirmation of my order? Yes. You will receive an e-mail confirmation shortly after placing your order. This e-mail will confirm your purchases and shipping information. A Customer Service representative will contact you if there are any problems with your order. Most orders are shipped within 24-48 hours. What if my parts are wrong, missing or damaged? Parts that are damaged during shipment are the responsibility of the carrier. If your package is delivered damaged, have the person delivering note the damage, especially on truck freight shipments, then CLICK HERE TO SEND EMAIL! or call us at 858 836-0136 . Shortages and damaged items must be brought to our attention within 48 hours of your receiving the order. Can I track my shipment? Tracking will be emailed to you upon shipment. In the near future we will offer UPS tracking information directly from our website. In the mean time, if you need additional addtional information please contact Customer Service with questions about the status of your order at Sales@RestoreMustangs.com or speak to a Customer Support Team Member by calling (858) 836-0136. How do I search for parts on the website? You can locate a part in either of two ways. You can browse through our catalog by using the 3-step index. To use the index, first select the year and model of your car. Next, click on the main category you would like to browse (i.e. engine, interior, trunk, etc.) and watch that category expands, revealing its sub categories. Next, click on one of the sub categories and watch as a list of specific parts is displayed. Finally, by clicking on a particular part, its photo and purchasing information will be displayed in the window on the right. If you are looking for a specific part, try using the search box. Just type in a word or two describing the part you are looking for. The system will search the entire catalog, including descriptions and specifications, looking for matches. The system will then display a summary of parts where your search terms were found. To help you eliminate irrelevant parts, the results are sorted by category. What if I can't find something that I'm looking for? If you still can't find your parts CLICK HERE TO SEND EMAIL! or call us at 858 836-0136 and one of our team members will be happy to help you. Foreign Orders Most products are available for international shipping via Priority Mail International or UPS. It has been our experience that Priority Mail International, although slower, is more reasonable. For additional questions regarding foreign orders please contact one of our customer service team members. CLICK HERE TO SEND EMAIL! or call us at 858 836-0136 Thank you for your patronage, The Gang at RestoreMustangs.com |